JOBS – Erika Record Baking Equipment – Commercial Bakery Equipment Support

Job Title:
Commercial Bakery Equipment – Support

Company Name:
Erika Record Baking Equipment

Address:

190 Fairfield Avenue
West Caldwell, New Jersey
07006
United States

Experience Level:

Associate

Employment Type:

Full-Time

Job Description:

A growing bakery equipment distributor in Northern New Jersey is seeking candidate to fill the multi-faceted role of Technical Support. We are looking for a driven individual with mechanical and electrical knowledge, the ability to communicate clearly, effectively and empathically with customers, and the ability to manage multiple support projects. This candidate must have a drive to learn and a determination to play their part in the overall team’s success.

Responsibilities:

• Develop a familiarity with the mechanical and electrical systems of the various types of commercial bakery equipment offered
• Respond to customer support inquiries in a timely, accurate, and effective manner via phone and email
• Identify customer needs and provide proper troubleshooting and potential quotations for parts or service
• Create, update, follow up and manage open support cases
• Log customer support inquiries and resolutions on company ERP system
• Provide internal sales team with technical support during the sales process
• Communicate directly with international equipment suppliers for high level support and OEM part quotations
• Source local parts and components
• Assist in pricing of non-standard parts
• Participate in industry trade shows. This includes: on-site booth preparation, assisting visitors during show hours, post-show cleanup, etc
• Participates in weekly support team meetings

Benefits:

• Competitive base pay, commiserate to experience
• Performance based bonuses
• Medical insurance including: health, dental, and vision
• 10 Days Paid vacation plus 10 set annual holidays
• 401k retirement plan after 6 months employment

COVID-19 Considerations:

Everyone who enters the building has a temperature check (including all staff). Masks are required while working close to others or when moving around the building. Visitors are required to complete a COVID questionnaire prior to visit.

Minimum Requirements:

• High school diploma
• A valid driver’s license
• Customer service oriented verbal communications skills
• Clear and concise written communication
• Excellent computer skills, knowledge of Microsoft Office Suite, including Excel, Word, and Outlook
• A strong work ethic, driven and self-motivated team player capable of meeting both individual and company goals
• A customer service oriented approach towards each client interaction
• A willingness to learn

Additional Requirements:

• Previous bakery equipment experience is a plus
• Previous technical support experience is a plus
• Netsuite ERP experience is a plus
• Hands on mechanical and/or electrical experience is a plus
• Spanish speaking individual is a plus

How to Apply:
Qualified applicants should e-mail a cover letter and resume to dan@erikarecord.com.

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