Kimberly Becker is a Senior Research Director in Gartner’s Supply Chain organization focused on Consumer Products. Ms. Becker focuses her research on key trends and innovations as well as best practices, specific strategies and capabilities needed for supply chains to succeed in the consumer products industry. She also helps clients build their overall supply chain maturity through Gartner’s DDVN maturity assessment process as well as identify areas of performance improvement through metric and cost benchmarking. Prior to joining Gartner in 2018, Ms. Becker was the Director of Global Customer Service and Collaboration for Colgate Palmolive and led their center of expertise in the areas of order-to-cash, customer engagement, cost-to-service, on-shelf availability and e-commerce. During her 25 year career at Colgate Palmolive, Ms. Becker had numerous roles across the supply chain including: supply chain system integration; customer supply chain engagement; continuous improvement; replenishment management and demand planning.